Delivery

Shipping and Returns

Packages are generally dispatched within 2 days after receipt of payment and are shipped with tracking and drop-off without signature. See available shipping options.

Please be sure to include any special instructions on the shipping page.  Whichever shipment choice you make, we will provide you with a link to track your package online.

 

Packing and Shipping

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS, FedEx or USPS with tracking and drop-off without signature. If you prefer Expedited delivery, an additional fee may apply.

Delivery with required signature is available, however, any surcharge by the shipper will be an additional cost applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. Typically, we cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Boxes are amply sized and your items are well-protected

 

 

Easy Returns & Exchanges

We are space collectors just like you and we have the same expectations as you when it comes to quality and durability. Our sale to you isn’t complete until you, the customer, are completely satisfied. Our guarantee is a handshake- a promise that we’ll be fair to each other. So if something’s not working, fitting or standing up to its intended task or lasting as long as you think it should, we’ll take it back. Your satisfaction is and always will be our goal.

 

Return Process

For Returns or Exchanges, please contact us: Customer Support:

info@TheDSKY.com

All returns or exchanges must have prior Customer Support approval. Instructions from Customer Support will dictate the details for return shipping.

Any item returned or exchanged is expected to be in original condition. In the case of damage during transit, may we suggest taking a few pictures to assist in any shipping claims.

 

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